Shipping & Delivery
Destination, freight & timing

Shipping arrangements are supplied with the quotation for your dress selection and destination.

Information for a shipping enquiry

Provide the SKUs and quantities, destination country or region, city and postal code. Include a required arrival date and any preferred shipping term. A complete delivery address can be supplied when the order arrangements are ready.

Shipping availability & costs

Available destinations and transport options depend on the goods, carrier arrangements and applicable trade requirements. The quotation identifies the proposed shipping option, freight and the relevant tax or customs responsibilities. Ask about any item that is not clear before agreeing to the order.

Preparation and transit estimates

Preparation and transit estimates are provided for the specific order. Customs processing and carrier conditions may affect the final delivery timing. Keep the proposed arrival date and delivery arrangements in your order correspondence.

Delivery issues

For a delayed or damaged parcel, keep the tracking records, package labels and clear photographs of the outer packaging and affected goods. Send the order reference and details through WhatsApp or email. For shortages, incorrect items or product defects, see Returns & After-sales.