Returns & After-sales
Help with an agreed order
If the delivery has incorrect items, shortages or defects, contact us with the order and product details.
Information for an order issue
- Order or quotation reference and delivery date
- SKU, size and affected quantity
- A description of the issue and clear photographs
- Packaging and delivery records where relevant
Reporting periods and the available next steps follow the agreed order terms and applicable requirements. Send the details promptly so the matter can be assessed with the relevant records.
Return arrangements
Before agreeing to an order, ask for the reporting period, available after-sales arrangements and responsibility for return freight.
Request the return address and instructions before sending goods. The agreed resolution sets out any additional supply, replacement, refund and freight responsibilities.
Style and size selections
Use the SKU details, listed size assortment and available measurements when preparing an order. Arrangements for unsold stock, a change of selection or sizing choices are agreed separately. The Sizes & Packs guide explains the catalogue assortments.
This process does not exclude rights that cannot legally be excluded.
For correspondence and contact preferences, see our Privacy Policy.